STANDARD TERMS AND CONDITIONS OF SALE
Terms and Conditions for 3D Printer & Other Quoted Sales
Last Updated: 12/19/24
1. Acceptance of Terms
By purchasing, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
2. Product Information
The 3D printers and related products are sold as described in their respective product descriptions. While we strive to ensure accuracy, specifications may be subject to change without notice. Images are for illustration purposes only.
3. Pricing and Payment
3.1. All prices are listed in US Dollars and are subject to change without notice.
3.2. Payment must be made as described in the quote before work will start or continue.
3.3. Applicable taxes and shipping costs will be calculated at checkout.
4. Shipping and Delivery
4.1. Delivery times are estimates only. We work hard to meet and exceed those estimates, but when and if delays arrive, we will keep you apprised.
4.2. Risk of loss transfers to the buyer upon delivery to the carrier unless otherwise otherwise quoted.
4.3. International customers are responsible for import duties and taxes. Luke's Laboratory will provide all documentation as needed to assist with importation.
5. Warranty
5.1. Our 3D printers come with a limited warranty of 12 months from the date of purchase.
5.2. The warranty covers manufacturing defects and malfunctions under normal use.
5.3. The warranty does not cover:
Damage from misuse or modification
Normal wear and tear
Consumable parts (such as nozzles, build plates)
Damage from improper maintenance
Issues arising directly from unauthorized repairs
6. Safety and Compliance
6.1. Users must follow all safety instructions provided in the user manual.
6.2. Printers must be operated in a well-ventilated area or with other precautions
6.3. Users acknowledge that 3D printing may involve risks including but not limited to:
Hot surfaces and moving parts
Fumes from melting materials
Electrical hazards
7. Return Policy
7.1. Products may be returned within 30 days of receipt if:
They are in original condition
All packaging and accessories are included
A return authorization has been obtained
7.2. Custom or modified products are not eligible for return.
7.3. Return shipping costs are the responsibility of the buyer unless the product is defective.
8. Intellectual Property
8.1. All intellectual property rights in the design, software, and documentation remain with us.
8.2. Users receive a non-exclusive license to use the included software, when the software is provided by us. Luke's Laboratory proudly uses and supports open-source software as much as possible, featuring the use of:
OrcaSlicer
Kalico
Prusaslicer
8.3. Reverse engineering of the product or software is prohibited.
9. Liability Limitations
9.1. Our liability is limited to the purchase price of the product.
9.2. We are not liable for:
Lost production time
Failed prints
Consequential damages
Injuries or damages from improper use
10. Data Privacy
10.1. Any personal data collected will be handled in accordance with our Privacy Policy.
10.2. Product registration and warranty information will be stored securely.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Wisconsin USA. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Wisconsin, USA.
12. Modifications
We reserve the right to modify these terms at any time. Continued use of the product constitutes acceptance of modified terms.
Contact Information
For questions or support, follow this link